Have you forgotten your password?
Have you forgotten your memorable word?
If you do not remember your password, please enter your customer, and the username or email address associated with your account in the box below.
If you have entered the correct details for your account, you will soon receive an email containing a temporary password. Please use this password to log into Aurora.
You will be prompted to create a new password when you have successfully logged in.
If you are still unable to login, please contact your system administrator.
If you do not remember your memorable word, please enter the username or email address associated with your account in the box below.
If you have entered the correct details for your account, you will soon receive an email containing a temporary memorable word. Please use this word to log into Aurora.
You will be prompted to create a new memorable word when you have successfully logged in.
If you are still unable to login, please contact your system administrator.
Request successfully sent. Please check your emails for your replacement security details.
The value entered was not recognised. Please contact your system administrator.
The characters entered from your memorable word are incorrect. Please use the link above to reset your password and receive an email detailing your memorable word.
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If you are not an authorised user of this system, any attempt to login will contravene the Computer Security Act 1992. It is your responsibility to determine whether it is lawful for you to operate an account for the portal from your country of residence. To understand what we do with this information, please refer to the Privacy and Cookies link at the bottom of this page.
One or more of the details entered is incorrect.
If you have forgotten your password or memorable word, please follow the "Can't access your account?" link to reset your login details.
Your account has been inactive for days and has now been locked.
Please contact your system administrator to activate this account.
Your account is temporarily locked due to your password, or memorable word, being entered incorrectly too many times.
Please follow the "Can't access your account?" link to reset your login details.
If you continue to experience issues accessing your account, please contact your system administrator.
Your account has been locked.
Please contact your system administrator to activate this account.
If you have forgotten any other details please contact your system administrator.
Your temporary password has expired. Please reset your security details using the link above.
Your temporary memorable word has expired. Please reset your security details using the link above.
Access to Aurora is temporarily unavailable.
We are performing scheduled system maintenance.
The service will be available again soon.
Thank you for your patience.
The value entered was not recognised.
Please contact your system administrator.
You have attempted to reset your password too frequently.
Please try again after .
Alternatively, you can contact your system administrator for further assistance.
